Terms and conditions of use

Terms and Conditions & Legal Notice

Welcome to Volty! By using our website, www.volty.co.za, you agree to the following terms, conditions, and legal notices. Please read this information carefully before using our site or making a purchase. If you do not agree, please refrain from using our services.

1. Company Information

Website Owner: Volty
Contact Information: For any queries, reach us at support@volty.co.za.

2. General Use of the Site

Our website and its content are intended for personal, non-commercial use only. You agree not to use this site in a way that may disrupt its operation or restrict other users. Unauthorized use, such as attempts to upload or transmit harmful material, may result in civil or criminal liability.

3. Intellectual Property

All content on this website, including text, images, logos, trademarks, and other materials, is the property of Volty or its content providers, protected by South African intellectual property laws. Unauthorized reproduction, distribution, or use is prohibited without our consent.

4. Product Information and Pricing

Volty strives to ensure all product information, pricing, and availability are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise. Pricing and availability are subject to change without notice.

5. Payment Methods

We accept major credit cards, debit cards, and secure online payments. Payment is required in full at the time of purchase.

6. Shipping and Delivery

Volty aims to deliver your orders within the specified timeframes. For full details, please refer to our Delivery Information page.

  • Durban and Surrounding Areas: Delivery within 1 working day.
  • Johannesburg and Surrounding Areas: Delivery within 2 working days.
  • Other Areas in South Africa: Delivery within 3 to 4 working days.

Note: Delivery times are estimates and may vary based on location and external factors. Delivery costs are calculated at checkout and are non-refundable.

7. Returns and Refunds

Your satisfaction is important to us. Volty accepts returns in compliance with South African consumer law, which provides specific rights for online purchases, even for non-new items. Please review our return policy carefully.

Eligibility for Returns

Items sold on Volty are primarily out-of-box, returned, or overstock items offered at reduced prices. As such, we inspect all items for quality before listing them for sale. However, if you find that the item is defective, damaged, or not as described, you may be eligible for a return.

  • Defective or Damaged Products: If an item is defective or arrives damaged, please contact us within 7 days of receipt. We will arrange for a return and provide you with a replacement or full refund, including any associated shipping costs.
  • Incorrect Item: If you received an incorrect item, notify us within 7 days of receipt. We will cover the return shipping costs and ensure you receive the correct item.
  • Change of Mind or No Valid Reason: If you wish to return an item for a reason other than defect, damage, or incorrect item (e.g., change of mind), you may do so within 7 days of receiving it, provided the item is unused and in the original packaging. Please note that in such cases, the customer is responsible for all return shipping fees. Refunds will be issued minus any initial shipping fees.

Return Process

To initiate a return, please contact us at support@volty.co.za with your order details, reason for the return, and supporting photos if the item is defective or damaged. We will guide you through the return process and provide instructions for returning your item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to your original payment method.

Important Notes

  • All items must be returned in the same condition as received, with any original packaging, accessories, and labels intact.
  • Returns made for reasons other than defect, damage, or incorrect item will incur return shipping fees, which are the responsibility of the customer.
  • Refunds will exclude any initial shipping charges.

Thank you for shopping with Volty. We are here to make your experience as seamless as possible while ensuring compliance with South African consumer laws for online sales.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, store, and use your data, in compliance with the Protection of Personal Information Act (POPIA) in South Africa. By using our site, you consent to these practices. For any data inquiries, contact us at privacy@volty.co.za.

9. Limitation of Liability

Volty is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. Our liability is limited to the maximum extent permitted by South African law. This limitation does not affect your statutory rights as a consumer.

10. Hyperlinks and External Sites

Our website may contain links to third-party websites. Volty has no control over these sites and is not responsible for their content, accuracy, or privacy practices. Accessing third-party websites is at your own risk.

11. Governing Law

This document, and any disputes arising from your use of this website, are governed by the laws of South Africa. By accessing this site, you agree to the jurisdiction of South African courts.

12. Changes to These Terms and Conditions

Volty reserves the right to update or modify these terms, conditions, and legal notices at any time without prior notice. We encourage you to review this page periodically to stay informed.

Last Updated: [Insert Date of Last Update]

If you have any questions about these terms, conditions, or legal notices, please contact us at support@volty.co.za.