Delivery

Delivery Information

At Volty, we aim to deliver your purchases quickly, safely, and affordably, so you can enjoy the great deals you’ve found on our site. We’re here to help with all the details of getting your order from our warehouse to your door. See below for our delivery timelines and policies. T&Cs apply.

Delivery Areas and Timelines

  • Durban and Surrounding Areas: Receive your order within 1 working day for speedy, reliable local delivery.
  • Johannesburg and Surrounding Areas: Your order will arrive within 2 working days thanks to our efficient delivery network.
  • Other Areas in South Africa: For all other regions, enjoy delivery within 3 to 4 working days – we reach everywhere!

Delivery Policies and Conditions

  • Working Days: Deliveries are made from Monday to Friday, excluding public holidays. Orders placed after 12:00 PM will be processed on the next working day.
  • Order Tracking: Once your order has been dispatched, you’ll receive a tracking link via email or SMS to keep an eye on its journey.
  • Delivery Fees: Shipping costs are based on location, order weight, and size. Full delivery fees are calculated and displayed at checkout for transparency.
  • Extended Delivery Times: Remote and outlying areas may require an additional day. We’ll notify you if there’s any change to your delivery time.
  • Missed Deliveries: If you miss the delivery attempt, our courier partner will contact you to reschedule at your convenience.

Frequently Asked Questions

How can I track my order?

Once your order is on its way, we’ll send a tracking link via email or SMS. Just click the link to follow your package in real time.

Can I change my delivery address after placing an order?

We process orders quickly, but if you need to change your delivery address, please contact our support team as soon as possible at support@volty.co.za. We’ll do our best to accommodate your request.

What should I do if my delivery is delayed?

We strive to meet delivery times, but occasionally there are delays due to factors beyond our control (e.g., public holidays, severe weather). If your order is delayed, please reach out to us, and we’ll help resolve any issues.

Important Information

By placing an order on Volty, you agree to our delivery terms and conditions. We do everything possible to ensure prompt delivery, but all delivery times are estimates and may vary based on location and external factors. T&Cs apply.

For any further questions, feel free to contact us. Thank you for shopping with Volty – where great deals and quality meet convenience!